Privacy Policy

1. Who We Are

Custom Syracuse Deck & Fence is a deck builder and outdoor structure contractor based in Syracuse, NY. Our website is located at syracusedeckandfence.com. This Privacy Policy explains how we collect, use, and protect the personal information you share with us when you visit our website or contact us about our services.

If you have any questions about this policy, you can reach us at info@syracusedeckandfence.com.

2. Information We Collect

We collect information in two ways: information you provide to us directly, and information collected automatically when you use our website.

Information you provide directly

When you fill out a contact form, request an estimate, or email us, you may provide your name, phone number, email address, home address or service location, and a description of your project. We only use this information to respond to your inquiry and to provide the service you requested.

Information collected automatically

Like most websites, ours may collect certain technical information automatically when you visit, such as your IP address, browser type, device type, pages visited, and the date and time of your visit. This information is collected through standard web server logs and third-party analytics tools (see Section 4). We do not use this information to identify you personally.

3. Cookies

Our website may use cookies - small text files stored on your device - to help the site function properly and to understand how visitors use it. Cookies do not contain your personal information such as your name or contact details.

We may use the following types of cookies:

• Essential cookies - required for basic site functionality, such as remembering your form progress.
• Analytics cookies - used to understand how visitors interact with our site so we can improve it. These are set by third-party analytics services.

You can disable cookies in your browser settings at any time. Disabling cookies may affect the functionality of some parts of our website.

4. Analytics

We may use third-party analytics services, such as Google Analytics, to help us understand how visitors use our website. These services collect anonymous usage data, including pages visited, time on site, and traffic sources. This data is aggregated and does not identify you personally. Third-party analytics providers have their own privacy policies governing how they handle this data.

5. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and estimate requests
• Schedule appointments and provide our services
• Send follow-up communications related to your project
• Improve the content and performance of our website
• Comply with applicable laws and regulations

We do not sell your personal information to third parties. We do not use your contact information for unsolicited marketing beyond following up on your own inquiry.

6. How We Share Your Information

We do not sell, trade, or rent your personal information to outside parties. We may share your information in limited circumstances:

• With service providers who help us operate our website or business (such as our form hosting provider), only to the extent necessary to provide those services.
• When required by law, court order, or government request.
• To protect the safety, rights, or property of Custom Syracuse Deck & Fence, our customers, or the public.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purpose for which it was collected - typically for the duration of your project and any applicable warranty period thereafter. Contact information submitted through our website forms is retained for as long as needed to respond to your inquiry. You may request deletion of your information at any time by contacting us at info@syracusedeckandfence.com.

8. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses HTTPS encryption for data transmission. We limit access to your personal information to employees and service providers who need it to perform their duties. No method of data transmission or storage is completely secure, and we cannot guarantee absolute security. If you have reason to believe your information has been compromised, please contact us immediately.

9. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to know what personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of any marketing communications

To exercise any of these rights, contact us at info@syracusedeckandfence.com. We will respond to your request within a reasonable timeframe.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites, and this policy does not apply to them. We encourage you to review the privacy policy of any third-party site you visit.

11. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: